VMware TAM 售后客户经理

了解VMware产品
As a Technical Account Manager (TAM), you will build and maintain relationship with VMware's customers that have real passion for technology and the opportunities that it can bring to our life. At those customers, you will be a major focal point for everything that is related to VMware for different teams and levels from the most technical to the most senior executive. You will escort and guide them in their journey to be market leaders by using newest and most advanced technologies in information technologies.
You will also play a key part in representing your customers in VMware, sharing their experience and wishes with the account teams, support and product managers, helping to draw the shape of our products and contribute your point of view for our shared success.
Responsibilities
• Be there for your customers. Help them to build their business for success and transform from customers to partners to the digital journey
• Like to think out of the box? Use your skills to help your customers to take the technology to the limit and utilize all that our products can give them. Our customers love to see their investment being fulfilled and you will make sure that they do.
• Help the customer to translate business requirements to technical solutions by building knowledge and understanding of the possibilities presented by different platforms.
• Do you like connecting with people? Be the messenger that breaks down the corporate silos between different technical teams and business teams using simple language and personal skills.
• When troubles come the TAM’s rise! Not everything always goes smooth. At those points you will take leadership on the situation and help everyone to get back on track.
Requirements
• Demonstrated record of field engagements
• Basic vSphere Platform knowledge
• Strong communication skills, presentation and interpersonal skills
• Effective at working independently and in a virtual team setting
• Ability to speak and write in English fluently
Desirable skills and Education
• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways
• Is able to technically qualify the customer; Qualifies the need, identifies the success criteria, and executes demo; Actively recruits and nominates customers for beta process; Coordinates demos and beta deliveries
• Able to conduct presentations to c-suite-level customer stakeholders as well as engaging with technical leaders; Confirms and clarifies information gained from listening to customers before transmitting / sharing.
• Capable of organizing, planning and running workshops with customer technical, business and managerial staff; Able to perform Solution Architecture Solutioning and develop overall customer solutions and proposals
• Articulates VMW's aim and position clearly. Identifies clearly the aims of customers and other parties. Diplomatically negotiates equitable solutions. Prepares thoroughly, supporting with robust facts and information.
• Actively keeps track of business and technological trends seen in market (through journals, tech. communities, etc.)
• VCP - VMware Certified Professional 5 or greater certification preferred