职位&公司对比

职位详情

• 上海
• 3-5年
• 本科

• 英语口语流利
• SQL
• 客户服务项目/产品

-3年+ 产品经理、PMO、BA或项目负责人工作经验。 -能够独立负责项目全生命周期的管理 ，能够独立完成Project Proposal。 -业务项-项目经理：需求调研、收益分析、和各项目相关方（产品设计&开发)进行需求对接并拉齐需求与开发周期，能独立负责项目全流程管理：需求评审、沟通、启动、计划、排期、推动、监控、沟通、验收。 -英文口语必须可以作为工作语言。 -有良好的客户服务意识，过往有相关结果的分析：效能提升、服务体验或客户满意度提升、客诉率等。 -良好的学习能力、组织能力和跨团队沟通能力。 -业务中后台系统项目管理经验。 -独立思考能力，不仅作为执行者，有冲突解决能力。 -熟练使用PPT汇报，SQL进行数据分析,有使用英文进行汇报的经验。 Key Roles and Responsibilities - Be responsible for managing assigned projects by leading the progress including organizing virtual team, walking through implementations, resolving obstacles and close looping the project life cycle till BAU. - Set up and execution of business optimization plan under proper priority and that based on quantified business impact and drive for maximized improvement outcome. - Document, analyze the business requirements of internal and external stakeholders based on user experiences - Conduct business research, ROI calculation, cost estimates and monitoring the project progress abossgainst the projected benchmark. - Promote the continuous and iterative development of service product requirements through communication and cooperation with relevant operation team, service t来自BOSS直聘eam and R&D; - Manage effective communications and coordination among stakeholders with flexibility. Qualifications - 2+ years of experience in dedicated service project or ope直聘ration management role. - Good analytical skills and logical thinking, attention to details. - Experience in leading and completing large-scale customer service system proje来自BOSS直聘cts and familiarity with overall project solutions. - Strong initiative and result orientation. - Ability to work independently under limited resources and to initiate clearboss courses of actions. - Demonstrated communication skills and capabilities and collaboration on teams. - Fluent English skills both verbal and written 英语流利 需求管理 项目方案 定期汇报 拉齐需求 时间节点 部门合作 风险识别 成本管控 业务知识 项目快速学习能力 熟悉项目目标标准如：SMART, 以及WBS